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Returns & Exchanges


Exchange Policy

Due to our limited quantities, exchanges will be considered on a case by case basis and must be requested within 14 days of receiving your item.

How to initiate an exchange
  • Email info.cozycasa@gmail.com to request an exchange. Information needed: Order #, product name of item you want to send back, and product name of item you want to exchange for

  • Please allow 24 hours for a response from our team

Return Policy

 We're sorry to hear you're not completely loving your product. All returns must be requested within 14 days of receiving your item.

How to initiate a return
  • Email info.cozycasa@gmail.com to request a Return Authorization. Be sure to reference your order #

  • After receiving your request, we will review the information and forward a return shipping label and instructions for returning your item(s).

  • All items must be returned using the shipping label we send to you and product must be in its original, unused-condition and in its original packaging. Be sure to pack your items exactly the way you received it to prevent damages. If item is damaged during transit or not in original packaging, we will not issue a refund

  • Refunds are issued for the amount paid for product(s), less a 20% restocking fee, and do not include any shipping paid

  • Refunds will be applied back to the original payment method used.

  • Please allow up to two weeks for your return to be processed and post to your payment account

Defective or damaged Items

Notification of damaged or defective product must be sent within 3 days of delivery

  • Email info.cozycasa@gmail.com within 3 days of delivery to inform us of the issue

  • If notification is not sent within 3 days of delivery, product will no longer qualify for a return or exchange

  • A photo and clear description of the damaged product must be included with your request

Product disclosure

  • Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor or mobile device resolutions.

  • As part of the natural coloring and design of authentic marble, patterns/grains and color variations will differ.

  • Wood and ceramic product have many character differences, including grains, knots and some color variation. Natural variation will occur and should be expected

  • These situations do not qualify as defects